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Jillian Ilao

Jillian Ilao

Sales & Customer Service Expert

Education & Credentials:

  • Communications, University of Santo Tomas
  • About
  • Latest Posts

Expertise:

  • CRM
  • Sales Management
  • Customer Service
  • Technology
  • Business

Highlights

  • 10+ years writing
  • 5+ years content marketing

Experience:

Jill is a sales and customer service expert at Fit Small Business. Prior to joining the company, she has worked and produced marketing content for various small businesses and entrepreneurs from different markets, including Australia, the United Kingdom, the United States, and Singapore. She has extensive writing experience and has covered topics on business, lifestyle, finance, education, and technology.

Hobbies:

When she’s not writing, Jill spends her time reading, cycling, and traveling.

Woman agent doing live chat chatting communication.

June 20, 2022

8 Customer Service Live Chat Statistics You Need to Know for 2022

Notebook with Tools and Notes about CRM

June 16, 2022

How to Use Google Sheets as a CRM (+ Template)

June 14, 2022

5 Steps for Creating a Customer Service Strategy (+ Worksheet)

Twitter app on the smartphone screen.

June 3, 2022

How Small Businesses Can Use Twitter for Customer Service

Hand pointing to the word CRM.

May 31, 2022

6 Best Free CRM Software for Small Business for 2022

How Pipedrive works graphic.

May 25, 2022

The 6 Best Pipedrive Alternatives for Small Businesses for 2022

Open book on table and coffee Business.

May 24, 2022

6 Steps to Creating an Effective CRM Process

Client giving positive services satisfaction rating.

May 19, 2022

10 Effective Customer Service Best Practices for 2022

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  • Starting a Business
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Education & Credentials

  • Communications, University of Santo Tomas
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