A virtual phone number is a completely cloud-based telephone number that relies on an internet connection to make and receive calls and messages on any phone (e.g., softphones, cellphones, and desk phones.) It isn’t tied to a fixed location or phone line, making it ideal for teams with remote employees and those who want a…
An invoice is a document that you send to customers to request or collect payment for a good or service that has already been provided. The invoicing process starts when the business fulfills the order and delivers it to the customer. If you’re using , you can create invoices easily, send them to customers via…
Workplace safety is the process of protecting your employees from work-related illness and injury. It is primarily monitored by the Department of Labor’s Occupational Safety and Health Administration (OSHA). While high-hazard industries like manufacturing may require safety officers, keeping your workers safe is one of the many functions of your human resources (HR) team. HR…
A sales order is a document that confirms the customer’s order and starts the order fulfillment process. When an order is placed, the business must check if it has enough inventory to fulfill it or adequate workforce and supplies to perform the service. If it can accommodate the order, the person in charge should make…
Every state except for Texas requires businesses to carry workers’ compensation insurance. Workers’ compensation insurance covers medical bills, rehabilitation costs, and lost wages for employees injured on the job or who experience a work-related illness. The price can vary depending on your business’s location, industry, and payroll. Typically, workers’ compensation insurance costs $500 to $600…
Voice-over-internet-protocol (VoIP) is an internet-based phone system that sends voice data through your internet connection instead of the conventional copper wires used for traditional landlines. As a result, VoIP systems offer advanced features and scalability not found with public switched telephone network (PSTN) technology. Use this guide to understand what is VoIP and how it…
Customer retention rate is the percentage of customers who remain customers over a certain period of time (weekly, monthly, quarterly). It is calculated with just three numbers—customers at the beginning and end of the designated period and new customers added during the period—and can help you understand your successes and opportunities in customer service, engagement,…
According to the National Association of Realtors (NAR), the median real estate agent salary was $43,300 in 2020—a decrease from 2019. However, average real estate income statistics still vary because agents work as independent contractors compared to employees with a fixed salary. Many factors affect the amount of money an agent makes, like location, hours…
